Department:
Crew SchedulingOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As the Manager of Crew Scheduling at Southwest Airlines, you will lead a dynamic team responsible for ensuring the efficient and compliant assignment of flight crews across our network. This role is pivotal in maintaining operational integrity and supporting on-time performance by coordinating crew resources in alignment with FAA regulations, labor agreements, and company policies. You will serve as a key liaison between Crew Scheduling and the Network Operations Control (NOC), driving strategic improvements, enhancing communication, and representing scheduling functions during critical operational decisions. With a focus on safety, reliability, and Southwest Hospitality, youll help shape the future of Crew Scheduling while fostering a Culture of collaboration and excellence.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Were committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Model the Southwest Way
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Provide People Leadership and operational direction to Crew Schedulers and Scheduling Supervisors
- Manage, develop, and coach Supervisors and Schedulers to ensure Crew Scheduling objectives and goals are achieved
- Speak on behalf of Crew Scheduling regarding Crew issues or constraints during discussions with NOC Leadership
- Monitor and report out on the Crew Network by writing and distributing Departmental Leadership briefings and escalate specific events as needed
- Provide quality assurance to the operation by investigating delays, cancellations, and other operational Crew issues
- Responsible for overseeing any special projects within the Crew Scheduling department
- Act as liaison to staff management, base management, and/or Union leadership for research and resolution of contractual and procedural questions
- Available for an on-call rotation to provide after-hours Leadership support to Crew Scheduling
- Monitor staffing in all areas and verify that overtime is used properly
- Lead, support, and influence the achievement of the mission, objectives and key results of the department and organization
- Demonstrate continuous and measurable improvement in Crew Scheduling capabilities
- May perform other job duties as directed by Employee&39;s Leaders
Knowledge, Skills and Abilities
- Extensive knowledge to serve as a subject matter expert of the Crew Scheduling operation, applications, federal regulations, labor contracts, and Crew Scheduling policies and procedures
- Ability to work well with others as part of a Team
- Ability to read, analyze, and interpret Collective Bargaining Agreements and federal regulations
- Ability to effectively present information, both written and verbal, and communicate with all levels of the user community as well as Leadership
- Ability to demonstrate judgment sufficient to handle and resolve complex tasks including many situations that involve conflict resolution
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to work under tight time constraints and in high stress situations to accomplish assignments
- Ability to maintain focus on tasks while working in a busy and distracting environment
- Ability and knowledge to make critical decisions
- Ability to work without supervision in all functions of the Crew Scheduling department
Education
- Required: High School Diploma or GED
Experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in:
- Crew Scheduling and airline operations
- Working within Collective Bargaining Agreements
- Dispute resolution
- Project delivery and execution
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
- Ability to work extended hours as needed, including nights, weekends and holidays
Pay & Benefits: - Competitive market salary from $124,120 per year to $126,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits youll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3 of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
08/19/2025