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Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

F139 (Tanker Program) Military Customer Support and Services (MCSS), Customer Support Engineering (CSE) team is a small, high-performance program of cross-functional subject matter experts, typically one-deep in applicable disciplines.  The individual will be responsible for Field Sustainment activities, to include technical guidance, engine manual interpretation and updating of technical instructions, development of KC-46A to F139 Fault troubleshooting guide, field event analysis, and overall support directly to P&W Field Service Representatives (FSR) and the United States Air Force customer. 

What You Will Do:

• Help develop and define the structure of the sustainment program to ensure future success.
• Support the execution of sustainment activities at third-party depots and with customers.
• Identify future risks and create mitigation plans.
• Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots.
• Support mishap and engineering investigations
• Occasional weekend and off-hour support may be needed to support the operational fleet and depot facilities.
• Travel: 10-15

Qualifications You Must Have:

• Bachelor’s degree (technical degree preferred) from an accredited college/university with 10+ years of experience OR
• An advanced degree in a technical discipline (or MBA) with 7+ years of experience
• 6-10 years of experience working with the PW4000 commercial engines
• Familiarization with Boeing 767 and/or USAF KC-46A Tanker engine integration.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Engineering background specializing in management techniques and skills to manage complex programs.
• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools, global trade requirements responsibilities.
• Experience with engine systems operation and software development processes.
• Flexibility and strong organizational skills to handle urgent field requests.
• U.S. Military Aircraft/Engine Maintenance experience is a plus.
• DOD Secret Clearance preferred or the ability to obtain one.
• Ability to develop and present material to cross-functional teams and upper-level management.
• Good interpersonal and communication skills (written and verbal) and proficiency in technical writing.

What We Offer

• Relocation Eligibility

Learn More & Apply Now!

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite*: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

*Remote applicants will be considered

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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