Apollo MedFlight is searching for a dynamic Operations Control Specialist who thrives in high-stakes environments and is ready to take on the challenge of keeping our operations running smoothly.

Why Apollo MedFlight?

Apollo MedFlight isn’t just about aviation; it’s about making a difference. We are dedicated to providing world-class air medical services, both emergency and non-emergency, where each flight is an opportunity to make a positive impact in someone’s life. With a commitment to safety and quality, we are proud to be a leader in our industry.

Job Summary:

Apollo MedFlight is seeking a dedicated Operations Control Specialist (OCS) to join our Operations Control Center (OCC). In this role, you will exercise operational control authority, providing essential operational guidance to flight crews in accordance with FAA regulations (14 CFR 135.619) and company policies. You will be responsible for monitoring flight operations, providing weather briefings, conducting preflight risk analyses, and responding to aviation-related emergencies. This is a fast-paced role where attention to detail, multitasking, and clear communication are essential.

The Operations Control Center (OCC) is under the direct supervision of the OCC Manager, with authority granted by the Director of Operations. Our Operations Control Specialists (OCS) exercise operational control authority and provide operational guidance, in accordance with 14 CFR 135.619 and the company General Operations Manual (GOM), to flight crews regarding regulatory compliance issues and company policy and procedure.

Key Responsibilities:

• Complying with all directives and guidance of the Apollo MedFlight’s General Operations Manual, Policy & Procedures, Company Bulletins, Federal Aviation Regulations.
• Interact and provide quality customer service with Apollo MedFlight’s Communication Center as well as all partner communication centers. Promptly escalate operational, personnel, or customer conflicts or concerns.
• Responsible for monitoring all flight operations.
• Provide pilots with weather briefings, including current and forecast weather along the planned route of flight.
• Participate in the preflight risk analysis required under FAR 135.617.
• Activate, when necessary, the Post-Accident/Incident Plan and serve as the corporate point of contact for all aviation-related emergencies until relieved by a member of the Executive Team. Once all incidents are resolved, please provide feedback and debrief information to both Apollo and their respective aviation partners.
• Regular and reliable attendance.

Minimum Qualifications:

• Able to read, write, speak, and understand the English language.
• Able to work shift work on a rotating schedule, including day shift, mid shift, and night shift, including weekends and holidays.
• Able to work independently in a high pace and high stress environment, and maintain composure under pressure, while working effectively and accurately with frequent interruptions.
• Ability to communicate professionally, effectively and persuasively, both orally and in writing, at all levels of the organization.
• Ability to work within a strong team environment.
• Excellent public relations, interpersonal, and customer service skills.
• Excellent computer and typing skills and ability to multi-task multiple computer applications at one time.
• Must possess 121 Dispatching Certificate or be able to complete 12 months after being enrolled by Apollo.
• Valid Driver’s License.

Preferred Qualifications:

• FAA Part 121 Dispatcher Certification.
• Private Pilot Certificate or Pilot Instrument Rating (any category).
• Prior OCC experience in the Helicopter Air Ambulance (HAA) industry.

Working Conditions:

• Must actively participate in the FAA Alcohol and Drug Program
• Able to multitask and remain calm under pressure.
• Able to utilize good time and resource management in a time of critical thinking
• Show competency in reading different types of maps and the orientation of each.
• Must be able to monitor multiple screens and be able to sit for long periods.
• Inside, office environment.
• The majority of the workday is spent sitting at a desk or workstation while performing tasks on a computer, such as data entry, email communication, and documentation. Should be comfortable with prolonged periods of sitting.
• The ability to type and use a keyboard extensively. Proficiency in typing and computer skills are essential for this role.
• Frequently engage in verbal and written communication. Clear and effective communication skills are essential.
• Must be able to lift 15 pounds at times. Occasionally need to handle files, paperwork, or office supplies, which could involve lifting light objects.
• Must be able to read documents, computer screens, and other materials.
• Must be able to access and navigate each department at the organization’s facilities.

Schedule:

• Full Time
• 182.5 Workdays/ 1825 Hours per Year to include
  • 5 on 5 off
  • Day and night shift rotation
  • 10-hour shifts
• Workover available when necessary